Return & Exchange Policy
Refund Policy: We want you to be satisfied with your purchase from CarXone. If you encounter any issues, our return and exchange policy is here to help.
Return or Exchange gets void if:
- The product is not in its original condition, damaged, or missing parts.
- The request for return or exchange is made beyond the specified time frame.
Refunds (if applicable): If your return is approved, we will initiate a refund to your original method of payment. The processing time may vary, and you will be notified once the refund is processed.
Late or missing refunds (if applicable): If you haven’t received a refund yet, please check your bank account first. Contact your credit card company, as it may take some time before your refund is officially posted. If the issue persists, contact us at [email protected] for assistance.
Sale items (if applicable): Sale items are eligible for return or exchange unless explicitly mentioned otherwise. If a sale item is defective or damaged, we will handle it in accordance with our policy.
Exchanges (if applicable): We replace items only if they are defective or damaged. If you need an exchange, send us an email at [customer support email] with details and pictures of the product. We will guide you through the process.
Shipping: To return a product, mail it to the address provided during the return authorization process. You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over [specified value], consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For any questions or concerns regarding our Return & Exchange Policy, please contact us at [email protected]